FAQ
Got a question? We're here to help! Browse through our FAQs for quick answers to common questions, or reach out to us if you need further assistance.
General
What products does BarkNest offer?
BarkNest specializes in premium pet care products, including our 3-in-1 Pet Grooming Steam Brush and Leakproof Portable Dog Water Bottle, designed to make life easier and more enjoyable for both pets and their owners.
How do I know which product is right for my pet?
Our products are designed with all pets in mind! If you're unsure, our product descriptions and customer reviews offer great insights. You can also reach out to us for personalized recommendations based on your pet’s specific needs.
How do I contact BarkNest customer service?
You can reach our customer service team through the "Contact Us" page on our website. We’re here to assist you with any questions or concerns!
Is BarkNest a subscription service?
No, BarkNest is not a subscription-based service. You can shop for individual products as needed, without any recurring orders or commitments.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the US, Canada, United Kingdom, European Union, Australia, and New Zealand. The free shipping is automatically applied at checkout—no coupon code needed.
How long will it take for my order to arrive?
Orders typically take 7-10 business days to arrive after processing. We’ll send you tracking information via email once your order has shipped so you can monitor its progress.
How can I track my order?
After your order ships, you’ll receive an email with tracking information. You can use this tracking number to monitor your shipment and get an estimated delivery date.
Can I change my shipping address after placing an order?
Once your order is processed, we cannot guarantee a change of shipping address. If you realize there’s an error with the address, please contact us immediately, and we’ll do our best to help!
Returns
What is your return policy?
We accept returns on most items within 14 days of delivery. The item must be unused, in its original packaging, and in resalable condition.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. They will guide you through the process and provide you with the necessary return instructions.
Do I have to pay for return shipping?
Yes, the customer is responsible for return shipping costs unless the product was defective or incorrect. We recommend using a trackable shipping service for returns.
How will I be refunded?
Once we receive and inspect your return, we’ll process your refund to the original payment method. Refunds usually take 5-7 business days to appear in your account, depending on your bank or payment provider.